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Roku

Roku hosts the Screambox app on their platform as a third-party service. Most issues regarding streaming quality, audio, video sync, and billing issues can be solved with the Roku Support Team.

STREAMING ISSUES – BANDWIDTH

We recommend a downstream bandwidth of at least 2.0 Mbps for Standard Definition (SD) videos and 4.0 Mbps for High Definition (HD) videos. You can verify your downstream bandwidth here.

Keep in mind that running multiple devices can slow your streaming speed and disrupt performance. For example, if you are trying to stream Screambox and there are game systems, mobile devices, or computers pulling from your bandwidth at the same time, that drain can also cause streaming issues.

If you have shut off other devices that are pulling from your bandwidth and a slow ping speed is still an issue, you will need to speak with your internet service provider to find out how to improve your connection.

STREAMING ISSUES – OTHER SOLUTIONS

Make sure that you have the latest software update on your device. It’s also possible that the app has become corrupted. Even if you recently downloaded the app, there could have been a problem in the downloading process that caused this issue.

Follow these steps:

  • Uninstall the app on your console
  • Reinstall the app on your console
  • Shut down the console for a full 60 seconds, then restart the device
  • Relaunch the app, log in, and try again

Still having trouble watching Screambox on your device? First contact Roku Channels Support Team to see if they are experiencing issues with their apps.

If that doesn’t help resolve the issue, email support@screambox.com so that we can investigate further. Sending us screenshots, exact error messages, or movie titles you’re having a specific issue with can help us target the problem.

Apple/iOS Troubleshooting

Apple hosts our app on their Apple TV platform as a 3rd party service. Most issues regarding streaming quality, audio, video sync, and billing issues can be solved by visiting their support page.

REQUIREMENTS FOR MOBILE DEVICES

  • The Screambox app for Apple works on all iPads, iPhones, and iPod Touches with iOS 8 or later.
  • Mobile devices need a high-speed wireless data connection over WiFi, 4G or 3G cellular.

STREAMING ISSUES – BANDWIDTH

We recommend a downstream bandwidth of at least 2.0 Mbps for Standard Definition (SD) videos and 4.0 Mbps for High Definition (HD) videos. You can verify your downstream bandwidth here.

Keep in mind that running multiple devices can slow your streaming speed and disrupt performance. For example, if you are trying to stream Screambox and there are game systems, mobile devices, or computers pulling from your bandwidth at the same time, that drain can also cause streaming issues.

If you have shut off other devices that are pulling from your bandwidth and a slow ping speed is still an issue, you will need to speak with your internet service provider to find out how to improve your connection.

STREAMING ISSUES – OTHER SOLUTIONS

Make sure that you have the latest app on your device. It’s also possible that the app has become corrupted. Even if you recently downloaded the app, there could have been a problem in the downloading process that caused this issue.

  • Uninstall the app on your console or device
  • Reinstall the app on your console or device
  • Shut down the console or device for a full 60 seconds, then restart it
  • Relaunch the app, log in, and try again

Still having trouble watching Screambox on your device? First visit Apple TV support.

If that doesn’t help resolve the issue, email support@screambox.com so that we can investigate further. Sending us screenshots, exact error messages, or movie titles you’re having a specific issue with can help us target the problem.

Android

REQUIREMENTS FOR TABLETS & PHONES APPLICATIONS

  • Android app (tablet only) or on your Android phone’s web browser.
  • The Screambox app for Android phones is launching in 2018.

REQUIREMENTS FOR TABLET OR SMARTPHONE BROWSER

  • A high-speed wireless data connection over WiFi, 4G or 3G cellular.
  • Android 4.0 “Ice Cream Sandwich” or later, Windows 8 or later, and Windows Phone 7 or later.
  • For Android devices, we recommend installing a 3rd party media player such as MX Player, Mobo Player and VLC Player. When playing back on a mobile browser such as Chrome, Firefox, or Android browser, you will be given the option at time of play to use the installed 3rd party player for playback of the desired video.

STREAMING ISSUES – BANDWIDTH

We recommend a downstream bandwidth of at least 2.0 Mbps for Standard Definition (SD) videos and 4.0 Mbps for High Definition (HD) videos. You can verify your downstream bandwidth here.

Keep in mind that running multiple devices can slow your streaming speed and disrupt performance. For example, if you are trying to stream Screambox and there are game systems, mobile devices, or computers pulling from your bandwidth at the same time, that drain can also cause streaming issues.

If you have shut off other devices that are pulling from your bandwidth and a slow ping speed is still an issue, you will need to speak with your internet service provider to find out how to improve your connection.

STREAMING ISSUES – OTHER SOLUTIONS

Make sure that you have the latest app on your device. It’s also possible that the app has become corrupted. Even if you recently downloaded the app, there could have been a problem in the downloading process that caused this issue.

Follow these steps:

  • Uninstall the app on your console or device
  • Reinstall the app on your console or device
  • Shut down the console or device for a full 60 seconds, then restart it
  • Relaunch the app, log in, and try again

Still having trouble watching Screambox on your device? Email support@screambox.com so that we can investigate further. Sending us screenshots, exact error messages, or movie titles you’re having a specific issue with can help us target the problem.

LeEco

LeEco hosts our app on their platform as a 3rd party service. Most issues regarding streaming quality, audio, video sync, and billing issues can be solved with their customer support page. LeEco also offers:

  • Email support
  • Online chat (during business hours)
  • Phone support (during business hours)

STREAMING ISSUES – BANDWIDTH

We recommend a downstream bandwidth of at least 2.0 Mbps for Standard Definition (SD) videos and 4.0 Mbps for High Definition (HD) videos. You can verify your downstream bandwidth here.

Keep in mind that running multiple devices can slow your streaming speed and disrupt performance. For example, if you are trying to stream Screambox and there are game systems, mobile devices, or computers pulling from your bandwidth at the same time, that drain can also cause streaming issues.

If you have shut off other devices that are pulling from your bandwidth and a slow ping speed is still an issue, you will need to speak with your internet service provider to find out how to improve your connection.

STREAMING ISSUES – OTHER SOLUTIONS

Make sure that you have the latest software update on your device. It’s also possible that the app has become corrupted. Even if you recently downloaded the app, there could have been a problem in the downloading process that caused this issue.

Follow these steps:

  • Uninstall the app on your console
  • Reinstall the app on your console
  • Shut down the console for a full 60 seconds, then restart the device
  • Relaunch the app, log in, and try again

If that doesn’t help resolve the issue, email support@screambox.com so that we can investigate further. Sending us screenshots, exact error messages, or movie titles you’re having a specific issue with can help us target the problem.

Amazon

SCREAMBOX IS AVAILABLE ON:

  • Amazon Fire Tablets
  • Amazon Fire TV & Stick

AMAZON CHANNELS

If you purchased your Screambox subscription on Amazon Channels, it is only available to use through Amazon Channels. For help with your Amazon Channels streaming or subscriptions, visit the Amazon Channels Support Page.

AMAZON FIRE

Amazon hosts our app on their platform as a 3rd party service. Most issues regarding
streaming quality, audio, video sync, and billing issues can be solved with the Amazon TV Support Page.

STREAMING ISSUES – BANDWIDTH

We recommend a downstream bandwidth of at least 2.0 Mbps for Standard Definition (SD) videos and 4.0 Mbps for High Definition (HD) videos. You can verify your downstream bandwidth here.

Keep in mind that running multiple devices can slow your streaming speed and disrupt performance. For example, if you are trying to stream Screambox and there are game systems, mobile devices, or computers pulling from your bandwidth at the same time, that drain can also cause streaming issues.

If you have shut off other devices that are pulling from your bandwidth and a slow ping speed is still an issue, you will need to speak with your internet service provider to find out how to improve your connection.

STREAMING ISSUES – OTHER SOLUTIONS

If that doesn’t help resolve the issue, email support@screambox.com so that we can investigate further. Sending us screenshots, exact error messages, or movie titles you’re having a specific issue with can help us target the problem.

XBox

Our current system provider stopped supporting XBox, however we will be moving to a new platform at the end of 2018.  We apologize for the inconvenience.

PlayStation

At the end of 2017, the Screambox app became unavailable on PlayStation 3 or 4. This was an unexpected decision on Sony’s part, and we apologize for any inconvenience.

LET THEM HEAR YOU SCREAM!

To see Screambox back on PlayStation or on PlayStation Vue, contact Sony on Twitter @PlayStation and @AskPlayStation, or visit their contact us page to let them know. Your killer passion can make a huge difference.

NEVER FEAR!

If you are a current Screambox subscriber, you can still access all of our content on Chromecast, Xbox, Apple, Android, Amazon Fire, Roku, LeEco, Google Play and any connected computer or laptop.

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