FAQ Help

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Frequently Asked Questions

I'm having trouble logging into Screambox. What do I do?

If you have forgotten your password, just go to the login page and click the red “Forgot password?” link. A pop up will appear asking you to enter your email address (if nothing shows up, make sure your browser is set to allow pop ups). Enter the email address associated with your Screambox account, and we will send you instructions for resetting your password.

You can also login using your Facebook account.

If those options don’t work, please email us using the fields below and we can reset the password for you!

I am not in the United States. Why can't I subscribe to Screambox?

Screambox is currently available to subscribers in the United States only. This has to do with the licenses for our titles, as well as laws pertaining to horror content in other countries.

However, we HAVE heard your screams and are currently working to expand Screambox into other countries. We’re hoping to make a major announcement in 2018.

Why is the audio and video not matching up when I play a movie?

This could be due to the settings on your computer or device. Try the following:

Verify Video Player Settings

Verify your web player settings by checking the volume level on the Screambox player; you will see a speaker icon in the lower right hand corner which indicates your volume level. Make sure audio is not muted or too low.

Verify System Settings

For your computer, check your system settings to ensure audio is enabled.

  • For a windows PC, double-click the volume icon in the System Tray and verify that none of the audio settings are muted.
  • For Mac, audio controls can be found in the upper right corner of the screen.
  • For tablet applications, you can mute or adjust the volume using the physical volume keys on the side of your device. Make sure these are at the desired levels.
  • For set-top-box and game console applications, use your TV’s remote control to adjust volume up and down.

Other Solutions

If those options don’t help, try playing audio from another application on your device, such as iTunes, Windows Media Player, or QuickTime to confirm audio is working for audio files stored locally on your computer.

If not, there may be an issue with your computer affecting all audio playback.

On a PC or Mac, you can also try quitting your browser, restarting your computer, and logging onto Screambox.com again.

Do all movies have closed captions?

Screambox has a large number of videos with closed captions, and we are working to expand support to all of our programs. If there is a specific movie you are trying to watch with closed captions and they don’t seem to be available, please email us using the fields below.

The movies won’t play on my web browser or app. What do I do?

If you are having trouble with a specific app, such as Roku, please visit our App Help Page.

If you are watching Screambox on a web browser, first try refreshing the page to see if it will play. If that doesn’t work:

  • Try clearing your browser cache / temporary internet files.
  • Make sure you have the latest version of Adobe Player

Internet Connection Speed

In order to effectively connect to our servers, a fast ping speed is necessary. Go to pingtest.net and confirm you are getting a response time of 150ms or lower; anything higher can cause pausing and jittering.

You may need to temporarily disable popup blocking software installed on your computer to complete the test. Allow Screambox.com as a trusted site in your firewall software.

Keep in mind that running multiple devices can slow your streaming speed and disrupt performance. For example, if you are trying to stream Screambox and there are game systems, mobile devices, or computers pulling from your bandwidth at the same time, that drain can also cause streaming issues.

If you have shut off other devices that are pulling from your bandwidth and a slow ping speed is still an issue, you will need to speak with your internet service provider to find out how to improve your connection.

Why can’t I find the movie that I’m looking for when using the search tool?

Like with many search tools, spelling and punctuation matter. Double check all words are spelled correctly and include any apostrophes in the title.

You may also want to search for just one or two words from the title, to see if it shows up that way. For example, if you’re searching for “Cannibal Holocaust” but aren’t sure you’re spelling “Holocaust” correctly, just search for “Cannibal”. It may help you find the movie and suggest other titles you’d be interesting in watching.

If none of this works, that movie may not be available on Screambox at this time. We welcome any suggestions for movies you’d like to see. Please enter the movie you were searching for in the field below and let us know.

How many movies and shows do you feature on Screambox?

As of 2018, Screambox features approximately 500 different movies, short films, and shows on the service. This number fluctuates as we add titles, and as older ones are removed due to expired licenses. We currently add anywhere from 4-8 new titles per week. You can see the most recent list in the New on Screambox section of the home page.

I signed up through Apple, Roku or Amazon Channels. Why can’t I watch Screambox through other applications?

Those platforms have sign-up and billing systems that are independent of the Screambox website; therefore, you can only view Screambox content through that specific platform.

For Amazon Channels, you can watch Screambox on any device through the Amazon video application. If you signed up with Apple or Roku and would like to watch on other applications, you can cancel your subscription through either of those platforms and sign up fresh through www.screambox.com. please email us

What is the length of my free trial?

To find out your trial length, log in to your Screambox account and follow these steps:

  • At the top right, click on your name.
  • Select “Account” from the drop down menu.
  • Under “Subscription” you will see how long your trial period is and when it will end.

How do I update my payment information?

Log in to your Screambox account and follow these steps:

  • At the top right, click on your name.
  • Select “Account” from the drop down menu.
  • Under “Subscription” you will find a section that lists the last four digits of the credit card associated with the account. Select the “Edit” button.
  • A field will open that allows you to update your payment information.

How do I change my subscription?

We can do that for you! Please fill out the fields below and submit your request. We’ll take care of it right away, or email you back if there are any questions.

My bill doesn't look right. / I was billed the wrong amount. How do I get that reviewed?

Let’s figure out what’s wrong. Please fill out the fields below and submit your request.

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